The “product” is referred to as either Caesarstone, Silestone, Zenstone, Dekton or Moca.
The product warranty is by the vendor only: –
- Caesarstone quartz surface is by CAESARSTONE SOUTH EAST ASIA PTE LTD. Please register the warranty on the official website.
- Silestone quartz surface and Dekton ultra-compact stone is by COSENTINO MALAYSIA SDN BHD. You can register the warranty on the official website.
- Zenstone quartz surface and Moca compact sintered stone is by SINNO SDN BHD. No registration needed, warranty by invoice number.
Please talk to your sales advisor if you need assistance registering Caesarstone or Cosentino’s products warranty.
The Warranty Period:
- Caesarstone – 10 Years Limited Warranty. Please check out Caesarstone SEA warranty.
- Silestone & Dekton – 25 Years Limited Warranty. Please check out Cosentino S.A warranty.
- Zenstone & Moca Compact – 10 Years Limited Warranty. Please check below.
Please spend some time getting to know the care and maintenance recommendations.
Improper care and maintenance for all products will result in the warranty being void.
The warranty is applicable to the original purchaser and it’s not transferable to subsequent owners.
The warranty cover: –
- Discolouration without any factors
- Fast stain by foods and beverage
- Scratches without any impacts
- Crack without any impacts
- Chip-off without any impact
- Please contact our office number or your sales advisor if you find any of the above problems occur.
- Report the problem you are facing
- We’ll send a service team come inspect
- After we identify the defect
- Will attend to repair accordingly
- If we can’t touch up or repair the defect, replace a new set for you.
The claimer should coordinate with our service team to inspect and assist us in fulfilling our obligations under the warranty.
What Do You Need to Provide for a Warranty Claim?
Invoice number or installation site address.
The Warranty Excluded: –
For Caesarstone, Silestone, Zenstone or any Quartz Surfaces Products
- Product is used under sunlight conditions and contacted with UV light (Quartz Surface Only)
Dekton & Moca Compact Sintered Stone
- Almost invisible hairline scratches especially Gloss Finish.
- Chip off with or without impact (Repair fee is applied)
- Product is used for outdoor purposes
- Product is used for flooring applications
- Product is used exceeded heat level
- Product is exposure to weather conditions
- Improper purpose uses of the product
- It was damaged by applying any form of chemical foam & liquor to the product
- Cutting and chopping directly on the surfaces
- Uses of sharp items directly on the surface
- It does not cover seam performance, adhesives and caulks caused by the substrate’s movement, cabinets, flooring foundation, and thermal shock
- Damages caused by the installation of plumbing fixtures
- Damages caused by the installation of the sink
- Damages caused by renovation works
- Altering works on the product by any third parties
- Does not cover the distribution of pattern
- Does not cover the move of the original installed location to a new location
- Does not cover the installation of the product on unoccupied structures
- Does not cover products and/or services that have not been paid in full
- Warranty would be void if the product used to be serviced or maintained by any third party
- The warranty will be void if the product is moved from the original location
- This warranty is not transferable from the original owner of the structure to a new owner if the owner sells/transfers the ownership of the structure